Taking a fresh look at your Center: Big and small changes that can make a difference June 30, 2010 – 1:31am Taking a fresh look at your Center: Big and small changes that can make a difference Date: June 30, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal...
Taking a fresh look at your Center: Big and small changes that can make a difference Air Date: Wednesday, June 30, 2010 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Dr. Bill Davis Season: 1, Episode Number: 23...
Compensation Strategies for Agents and Supervisors June 16, 2010 – 10:47am Compensation strategies for agents and supervisors Date: June 17, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: John Chatterley, Call Center Industry Expert Below is the...
Compensation Strategies Air Date: Wednesday, June 16, 2010 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: John Chatterley Season: 1, Episode Number: 22 Check out our CallTalk Archives by Clicking Here CallTalk...
The Business Case for First Call Resolution June 14, 2010 – 4:45am January 7th, 2010 by Peggy Carlaw pcarlaw@impactlearning.com Impact Learning Systems, a call center training company Keeping customer service costs low while keeping customer satisfaction...
Jan Van Der Reis interview with Bruce Belfiore Discussing Call Center Benchmarking Conference June 3, 2010 – 9:31am March 11, 2010 — Global Contact Forum 2010 Entrevista con Bruce Belfiore, CEO Benchmark...
Lourdes Adame’s Interview with Bruce Belfiore from BenchmarkPortal Discussing Call Center Benchmarking June 3, 2010 – 9:27am March 11, 2010 — Global Contact Forum 2010 Entrevista con Bruce Belfiore, CEO Benchmarking...
Social Media and the Call Center Air Date: Wednesday, May 26, 2010 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Kyle Gosnell, Interactive Innovations Season: 1, Episode Number: 21 Check out our CallTalk...
Social Media and the Call Center: Where Are We Headed? May 26, 2010 – 6:02am Social media and the call center: Where are we headed? Date: May 26, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Kyle Gosnell, CEO of Interactive Innovations Below is the...
Adherence: The Problems, The Policies, The Best Practices Air Date: Wednesday, May 19, 2010 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Erica Cockfield Season: 1, Episode Number: 20 Check out our CallTalk...
