Call Center Artificial Intelligence Certification 

For all VPs, Directors, WFM, QA, AI Project Teams • Certification Course

Overview

Artificial Intelligence is no longer on the horizon, it’s here and it’s transforming the way contact centers operate. This certification course is designed for leaders and professionals who want to confidently understand, evaluate, and implement AI to enhance customer experiences, streamline operations, and position their organizations for long-term success.

What You’ll Learn

By the end of this course, you’ll walk away with:

  • A clear understanding of how AI is reshaping customer engagement today and how you can leverage it tomorrow.

  • The ability to translate complex AI concepts into actionable improvements for your team.

  • Tools to reduce costs, improve efficiency, and elevate customer satisfaction.

  • Confidence to lead AI adoption and avoid costly pitfalls.

  • A certification that validates your knowledge and positions you as a forward-thinking leader in the industry.

Objectives

  • Introduction to Transformation – Definitions, expectations, and the seven building blocks of AI success
  • Use Case Applications for AI – Customer journey, agent lifecycle, fraud detection, ethics, and compliance.
  • AI Readiness Assessment – A structured, 360-degree view of your contact center’s needs, opportunities, and potential ROI.
  • Requirements & Vendor Selection – Aligning strategy, operations, and IT for successful AI deployment.
  • Examples & Lessons – From pilot to full rollout, KPIs, change management, and continuous improvement.
AI for Contact Center Professionals<br />

$2495.00

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Details

For all VPs, Directors, WFM, QA, AI Project Teams

AI for Contact Center Professionals

Training Course

Private Course Offerings

Personalized Training Delivered At Your Center!

Our on-site call center training provides a cost-effective way to optimize your training in your own call center, and cover key issues to successfully elevate your contact center to new levels of excellence.

 

  • Learns through action – in your center, using your data, using their center management tools and managing your resources
  • Customize the learning experience by focusing on specific areas of interest
  • Save on employee travel cost
  • Minimize time away from work
  • 2-day training at client’s location or 3-day virtual course
  • Course materials, examinations, and certificates included.
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