The FUTURE of CCaaS is HERE
BMP Connex combines the latest cloud contact center technology with BenchmarkPortal’s data and expertise to help you improve service quality, reduce costs and deliver consistently better customer experiences.
Medicine for Your
Most Significant PAIN POINTS
FLEXIBILITY & TURN AROUND TIME FOR UPGRADES
If your changes require IT tickets and long turnaround times, we can fix that. Our modular “lego” puts the power in your hands.
REPORTING
If you suffer with reporting that doesn’t answer real management needs quickly, request a demo and we will show you the transformative reporting power of BMP ConneX.
ARTIFICIAL INTELLEGENCE
Most AI installations fail. Ours don’t. As AI thought leaders, we write about and teach courses and workshops on successful, 360-degree adoption of AI capabilities. We will walk the walk with you like no one else.
TOOLS
You don’t need every tool. You need the RIGHT TOOLS for your operation. We make sure you get the right functionality to deliver the best results.
CUSTOMER JOURNEY
Inconsistent experiences across channels ruin CX. We can get as far into the weeds as you need – for success.
BMP ConneX
Difference
From insight to action, all in one place.
BenchmarkPortal has helped organizations identify what’s working, what isn’t, and where performance breaks down. BMP ConneX is the next step: a platform that helps you act on those insights with the tools, automation, and support to improve measurable outcomes.
Benchmark-led discovery
We start with what matters: where performance is falling short, and why.
A platform that fits the need
A modular cloud contact center that can solve one gap or unify the full experience.
Implementation that drives results
We don’t just deploy. We partner with you to ensure the platform improves the metrics you care about.
Voice and digital channels unified into one routing and reporting experience
Deliver a consistent customer journey across voice, email, chat, and messaging without stitching together disconnected systems. With centralized routing and reporting, supervisors gain a single view of performance and customer experience across channels — reducing context loss and improving resolution speed.
Workforce and quality capabilities that support coaching and performance improvement
Move beyond basic monitoring to actionable performance management. Integrated workforce and quality tools give leaders clearer visibility into trends, coaching opportunities, and schedule effectiveness — helping teams improve service levels while maintaining accountability and consistency.
Practical AI that reduces busywork and supports agents
AI is embedded to assist, not overwhelm. From automated summaries that reduce after-call work to automatic quality scorecards that promote consistent feedback, AI capabilities are designed to improve productivity and accuracy without disrupting the human connection customers expect.
Integrations that connect to your existing CRM and systems
BMP ConneX is built to work with the tools you already rely on. Flexible integrations reduce duplicate data entry, streamline workflows, and ensure agents have the right information at the right time without costly, fragile custom builds.
Pick what you need today
Keep room to grow tomorrow
Expand When You’re Ready
Start Where The Pain is!
BMP ConneX is modular by design, so you can modernize at the pace that makes sense for your organization. Whether you need to fix one specific gap or bring voice and digital channels into one consistent experience, you can deploy what you need now and add capabilities over time. The result is less disruption, faster progress, and a platform that evolves with your priorities, not the other way around.
AI that delivers results, not confusion.
Many contact centers are being told to “roll out AI” without a clear plan, shared language, or measurable objectives. The result? Expensive tools, low adoption, and frustration across teams.
BMP ConneX takes a different approach.
AI capabilities are built directly into the platform — designed to support agents, simplify supervision, and improve consistency — while BenchmarkPortal provides the guidance to ensure AI is deployed where it creates real operational value.
This isn’t AI for headlines. It’s AI that improves the metrics you’re measured on.
Reduce after-call work and improve documentation accuracy
Automated interaction summaries capture key details from calls and digital conversations, reducing manual wrap-up time and improving record consistency. Agents spend less time typing and more time helping the next customer.
Support agents in real time
AI-driven assistance can surface relevant information, suggested responses, or next-best actions during live interactions. The goal isn’t to replace the agent; it’s to help them stay confident, consistent, and efficient.
Identify coaching and quality opportunities automatically
Sentiment analysis and interaction insights help supervisors pinpoint patterns across conversations, from compliance risks to empathy gaps. Instead of reviewing calls randomly, leaders can focus where coaching will have the most impact.
Automate routine interactions while protecting the customer experience
For simple, repeatable requests, AI can handle tasks autonomously and escalate seamlessly to a live agent when needed. Customers get faster resolution, and agents are freed to focus on higher-value conversations.
A smarter way to adopt AI
Many organizations struggle not because AI doesn’t exist, but because they don’t know where or how to implement it.
Through BenchmarkPortal’s research, consulting, and AI-focused training programs, we help leadership teams build a practical AI roadmap before deployment. Your team gains a shared understanding of where AI fits, what to measure, and how to operationalize it successfully.
You don’t have to guess. And you don’t have to go it alone. AI capabilities are embedded and available but never forced. You can activate what makes sense today and expand as your team
A modern platform, backed by the people you already trust.
BMP ConneX is built for organizations that want modernization with real support. If you’re tired of slow change requests, limited reporting, and tools that don’t stick, we’ll help you move forward confidently and with a platform designed for usability, flexibility, and measurable improvement.
What customers achieve
With
BMP ConneX
BMP ConneX is built to improve the metrics contact center leaders care about most.
Faster, more consistent customer experiences
Unified routing and better context reduce transfers and speed up resolution across voice and digital channels.
Higher agent productivity
Simplified workflows, embedded AI support, and targeted coaching tools reduce wrap-up time and improve consistency.
Stronger operational visibility
Integrated reporting and benchmarking insights give leaders clearer, real-time understanding of what’s driving performance.
Lower cost to serve
Automation of routine tasks and improved first-contact resolution help eliminate avoidable contacts and operational waste.
The result is measurable improvement, not just a new platform, but a more effective contact center.
Ready to modernize with measurable results
Let’s talk about what’s holding performance back today and how BMP ConneX can help you fix it with the right platform and the right support.