Don’t miss out on this amazing chance to be in front of key decision-makers from leading Contact Centers in the industry!
Call Center Campus (CCC) is coming back following a pandemic hiatus, offering vendors a special opportunity to reach a highly qualified group of contact center managers.
This 3-day industry event will be held May 17-20, 2026 at the Wigwam Resort in Arizona.
As in the past, this edition of CCC will put together two important components:
– Four certificated courses, taught by our industry-leading faculty of experts (May 20th)
– A Symposium, which will focus on hot-topics, best practices sharing and networking for contact center managers. Keynotes, breakout sessions, workshops and a guided site visit to a premier local call center are all included. (May 2nd and 3rd)
Unlike some other industry events, vendor booths are not in a separate exhibition hall. Rather, the exhibit tables are set up in the Conference Center Atrium, which is the center of event activity. Breakfasts, breaks, lunches and evening mixer events are all held in the Atrium, providing you with a guaranteed flow of qualified prospects.
In addition, we will have a booth passport for those who visit your booth and talk with you, as well as opportunities for gathering information through raffle prizes you can offer. Sponsors will be given visibility in our marketing materials, from the main stage, and in announcements.
CCC is known for a personalized, community-oriented atmosphere which fits BMP’s position as a multi-decade, trusted advisor and education resource for our industry. The quality of training, information and interaction has always been given primacy over quantity, which is why the University of Texas conference center, and the ACCA cooperation, attracted us to this venue. We believe it offers vendors excellent value for their marketing budget – – providing quality of contacts beyond what many mega-events offer.
The details are as follows:
Vendors will get a 5 or 10 foot table and two chairs *Depending on Sponorship level
Arrival Day: Welcome to Your Desert Oasis
Step into the serenity of the Southwest as we kick off Call Center Campus 2026: Desert Oasis at the beautiful Wigwam Resort in Phoenix, Arizona.
Your journey begins with a warm welcome under the desert sun where connection, relaxation, and inspiration await. Whether you’re arriving early to enjoy a round of golf, indulge in a spa treatment, or simply soak in the resort, this is your moment to unwind before the excitement begins.
As the sun sets, join us for our Welcome Reception, where industry peers and new friends gather to mingle, sip, and savor the start of an unforgettable experience. Expect great conversation, delicious food, refreshing drinks, and a few surprises that set the tone for the unforgettable days ahead.
Come ready to recharge, reconnect, and immerse yourself in the energy of our desert oasis where ideas bloom and leaders thrive.
Day One: Discover. Learn. Connect.
The first full day of Call Center Campus: Desert Oasis kicks off with high energy and fresh inspiration! After a hearty breakfast, we’ll dive right into dynamic keynote sessions and thought-provoking presentations from some of the brightest minds in the contact center industry.
Throughout the day, you’ll explore innovative strategies, emerging technologies, and real-world best practices designed to elevate performance and transform your customer experience. Interactive breakout sessions and networking breaks provide the perfect opportunity to share ideas, connect with peers, and build meaningful relationships that last well beyond the conference.
Day Two: Innovate. Collaborate. Elevate.
Our second day at Call Center Campus: Desert Oasis delivers even more inspiration, insights, and opportunities to grow.
Enjoy a delicious breakfast and morning networking before diving into a full day of expert-led sessions, interactive panels, and hands-on workshops. Discover new strategies, technologies, and leadership approaches that will help your contact center thrive in an evolving landscape.
Between sessions, connect with fellow professionals, exchange ideas, and build relationships that continue long after the conference ends.
As evening falls, we’ll come together for our Awards Ceremony and Dinner a celebration of excellence, innovation, and the incredible people who make our industry shine. Enjoy great food, drinks, and well-deserved recognition as we close out Call Center Campus: Desert Oasis in true style.
Final Day: Optional Workshops
The final day of Call Center Campus: Desert Oasis is all about turning inspiration into action.
Join us for optional workshops designed to take a deeper dive into the topics that matter most to you and your organization. These smaller, hands-on sessions provide personalized learning and practical takeaways you can immediately apply back at your contact center.
Whether you’re exploring AI Readiness, Contact Center Management leadership strategies, fine-tuning QA & Performance Metrics, or uncovering new ways to elevate the customer experience, these workshops offer the perfect way to wrap up your time in the desert.
As you head home, you’ll leave refreshed, refocused, and ready to lead with clarity and confidence empowered by the insights, connections, and energy of your Desert Oasis experience.
Testimonials From Past Events
“I love being connected to BenchmarkPortal and the valuable information that is provided. Has been an amazing experience.” Call Center Campus Attendee
“Definitely can take things back to improve effectiveness in our center.” Call Center Campus Attendee
“This experience was invaluable. Being able to meet peers and discuss successes and challenges, was a great learning and growth experience.” Call Center Campus Week Attendee
“Well organized, we were properly informed of all events and it was a good use of our time. Joe is a great instructor and Crystal provided excellent customer service.” Call Center Campus Attendee
“BenchmarkPortal’s Call Center Symposium is an excellent event! The content shared covers tried-and-true as well as tried-and-failed solution discussion opportunities for problems unique to the contact center industry. The forum allows participants to network, share ideas, and walk away with immediately applicable actions they can take back to their teams to begin making positive impacts. It’s always a pleasure to attend this event and meet with other contact center professionals who really “get” it!” Mindy Lamb Director, Call Operating Effectiveness Cigna
“An amazing event with wonderful carefully chosen speakers with much good information to impart. It was energizing! I felt totally rejuvenated about our contact center and how we can make it better!! This was well worth the trip and the time to come! Makes me want to work even harder to engage and motivate our agents!” Cindy Trow, Quality Assurance Manager, MedicAlert Foundation
“I have learned new information on how to apply changes based off of the collective sharing of knowledge performed at the class as well as at the symposium.” Call Center Campus Attendee
“This event including our Center of Excellence certification was really useful. It brought to us many areas for improvement and made us think of new initiatives in Al Hilal Bank.” Eman Amein, Quality Manager, Al Hilal Bank
“Very good conference. Very informative and the presenters were very knowledgeable and presented the information well.” Tim Dawkins, Associate Manager Member Services, MESSA
“Workforce Management class and the Symposium gave us a wealth of knowledge that we will take back and start to work on.” Clint Rosser, Manager of Installation and System Support, Karmak Technologies
“Thank you for inviting us and allowing us to share a little of our story. The whole week was a great, each of us took away something from the training and networking event. We look forward to attending Call Center Campus again.” Matt Conant, Director Customer Experience, PLATO Learning