Welcome to Call Center Campus 2026
Your Desert Oasis for Learning, Leadership & Renewal
Escape the noise of day-to-day operations and step into a refreshing environment designed to energize, elevate, and empower today’s contact center leaders. Set against the stunning backdrop of the Wigwam Resort just outside Phoenix, Arizona, Call Center Campus 2026 delivers the perfect blend of executive-level education, hands-on learning, and meaningful connection.
Executive-Level Retreat Experience
-
- 2-Day Conference
- Add-On Post-Conference Workshops
- Welcome Reception & Networking Events Galore
- Optional Golf Outing to kick off your desert retreat
- Luxurious Spa Experience for those seeking relaxation and rejuvenation
Where Leaders Come to Recharge & Rise
Just like an oasis offers renewal in the desert, Call Center Campus Symposium provides space for leaders to learn, reflect, and return reinvigorated.
Our sessions are built for real-world application, practical, interactive, and designed to strengthen both personal leadership and organizational performance. Attendees will sharpen their skills, explore innovative best practices, and collaborate with peers facing similar challenges and opportunities.
What You’ll Gain
- New, actionable strategies you can apply immediately in your Contact Center
- Fresh insights to improve performance, quality, and employee experience
- Hands-on learning guided by BenchmarkPortal Experts and industry thought leaders
- Stronger leadership capabilities that support long-term growth
- A high-impact networking environment where relationships take center stage
A True Oasis for Connection
BenchmarkPortal created Call Center Campus as a space where leaders can come together, exchange ideas, and build community. Powerful conversations, shared experiences, and a renewed sense of purpose. Join us in 2026 and discover why this event has become a must-attend destination for call center professionals committed to excellence. Mark your calendars and join us!
📍The Wigwam Resort, Litchfield Park, Arizona
Throughout the Symposium, you’ll enjoy:
- Engaging learning sessions led by BenchmarkPortal Experts and industry innovators.
- An Awards Ceremony recognizing organizations that have placed in our Top Contact Center Contest, as well as centers that have achieved Center of Excellence status.
- Networking receptions and social gatherings that connect you with peers and thought leaders in relaxed, inspiring settings.
- Daily breakfasts, lunches, and refreshment breaks with opportunities to continue the conversation, share insights, and build lasting relationships over great food and conversation.
Every moment is crafted to nourish both your mind and your professional spirit.
Registration Includes:
- Attendance Pass
- Networking Receptions
- Official Welcome Kick-Off Party
- Meals and Snacks throughout the event
- Award Ceremony
Conference Overview
Sunday, May 17: Arrival Day: Welcome to Your Desert Oasis
Arrival Day: Welcome to Your Desert Oasis
Step into the serenity of the Southwest as we kick off Call Center Campus 2026: Desert Oasis at the beautiful Wigwam Resort in Phoenix, Arizona.
Your journey begins with a warm welcome under the desert sun where connection, relaxation, and inspiration await. Whether you’re arriving early to enjoy a round of golf, indulge in a spa treatment, or simply soak in the resort, this is your moment to unwind before the excitement begins.
As the sun sets, join us for our Welcome Reception, where industry peers and new friends gather to mingle, sip, and savor the start of an unforgettable experience. Expect great conversation, delicious food, refreshing drinks, and a few surprises that set the tone for the unforgettable days ahead.
Come ready to recharge, reconnect, and immerse yourself in the energy of our desert oasis where ideas bloom and leaders thrive.
Monday, May 18: Day One: Discover. Learn. Connect.
Day One: Discover. Learn. Connect.
The first full day of Call Center Campus: Desert Oasis kicks off with high energy and fresh inspiration! After a hearty breakfast, we’ll dive right into dynamic keynote sessions and thought-provoking presentations from some of the brightest minds in the contact center industry.
Throughout the day, you’ll explore innovative strategies, emerging technologies, and real-world best practices designed to elevate performance and transform your customer experience. Interactive breakout sessions and networking breaks provide the perfect opportunity to share ideas, connect with peers, and build meaningful relationships that last well beyond the conference.
Tuesday, May 19: Day Two: Innovate. Collaborate. Elevate.
Day Two: Innovate. Collaborate. Elevate.
Our second day at Call Center Campus: Desert Oasis delivers even more inspiration, insights, and opportunities to grow.
Enjoy a delicious breakfast and morning networking before diving into a full day of expert-led sessions, interactive panels, and hands-on workshops. Discover new strategies, technologies, and leadership approaches that will help your contact center thrive in an evolving landscape.
Between sessions, connect with fellow professionals, exchange ideas, and build relationships that continue long after the conference ends.
As evening falls, we’ll come together for our Awards Ceremony and Dinner a celebration of excellence, innovation, and the incredible people who make our industry shine. Enjoy great food, drinks, and well-deserved recognition as we close out Call Center Campus: Desert Oasis in true style.
Wednesday, May 20: Final Day: Optional Workshops
Final Day: Optional Workshops
The final day of Call Center Campus: Desert Oasis is all about turning inspiration into action.
Join us for optional workshops designed to take a deeper dive into the topics that matter most to you and your organization. These smaller, hands-on sessions provide personalized learning and practical takeaways you can immediately apply back at your contact center.
Whether you’re exploring AI Readiness, Contact Center Management leadership strategies, fine-tuning QA & Performance Metrics, or uncovering new ways to elevate the customer experience, these workshops offer the perfect way to wrap up your time in the desert.
As you head home, you’ll leave refreshed, refocused, and ready to lead with clarity and confidence empowered by the insights, connections, and energy of your Desert Oasis experience.
*Conference Agenda Subject to Change
Symposium Pass
| First 20 pricing: | $995 |
| Early Bird Pricing: | $1,495 |
| List Price: | $1,895 |
Testimonials From Past Events
“I found the training sessions to be eye-opening and very informative. I am busy this week relaying my big takeaway concepts to many groups in our organization such as project management, education leads, and HR. I will present to the executive team in 2 weeks a synopsis of the experience as well as a plan to bring what I learned to life in our center. I am looking forward to bringing metrics and processes into our center. It was a well planned well-orchestrated conference and I have recommended that my counterpart in the other section of our contact center attend next year. Teri Vatterott, AART – Call Center Campus Attendee
“I love being connected to BenchmarkPortal and the valuable information that is provided. Has been an amazing experience.” Call Center Campus Attendee
“Definitely can take things back to improve effectiveness in our center.” Call Center Campus Attendee
“This experience was invaluable. Being able to meet peers and discuss successes and challenges, was a great learning and growth experience.” Call Center Campus Week Attendee
“Well organized, we were properly informed of all events and it was a good use of our time. Joe is a great instructor and Crystal provided excellent customer service.” Call Center Campus Attendee
“BenchmarkPortal’s Call Center Symposium is an excellent event! The content shared covers tried-and-true as well as tried-and-failed solution discussion opportunities for problems unique to the contact center industry. The forum allows participants to network, share ideas, and walk away with immediately applicable actions they can take back to their teams to begin making positive impacts. It’s always a pleasure to attend this event and meet with other contact center professionals who really “get” it!” Mindy Lamb Director, Call Operating Effectiveness Cigna
“An amazing event with wonderful carefully chosen speakers with much good information to impart. It was energizing! I felt totally rejuvenated about our contact center and how we can make it better!! This was well worth the trip and the time to come! Makes me want to work even harder to engage and motivate our agents!” Cindy Trow, Quality Assurance Manager, MedicAlert Foundation
“I have learned new information on how to apply changes based off of the collective sharing of knowledge performed at the class as well as at the symposium.” Call Center Campus Attendee
“This event including our Center of Excellence certification was really useful. It brought to us many areas for improvement and made us think of new initiatives in Al Hilal Bank.” Eman Amein, Quality Manager, Al Hilal Bank
“Very good conference. Very informative and the presenters were very knowledgeable and presented the information well.” Tim Dawkins, Associate Manager Member Services, MESSA
“Workforce Management class and the Symposium gave us a wealth of knowledge that we will take back and start to work on.” Clint Rosser, Manager of Installation and System Support, Karmak Technologies
“Thank you for inviting us and allowing us to share a little of our story. The whole week was a great, each of us took away something from the training and networking event. We look forward to attending Call Center Campus again.” Matt Conant, Director Customer Experience, PLATO Learning