Culture – How To Build and Work With Culture
Many of us describe our strong culture and its impact on our organization as a “secret sauce”. What are some factors that can serve a barriers to creating a strong and healthy culture?”
Guest Host Bio: Steve Chambers joined Sutter Physician Services (SPS) in 2012. In his role as Sr. Director of Patient Service Center Operations, he has oversight of the Patient Service Center, a 700 employee centralized contact center in Salt Lake City, Utah. He has over 17 years of experience in the customer service and contact center industry spanning several sectors including healthcare, telecommunications, and retail. Mr. Chambers received his BS degree from Utah State University and his MBA from Walden University.
Air Date: Wednesday, April 15, 2015 – 10AM/PT
Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal
Guest Speaker: Walt Sweeny, Call Center AVP for Provident Credit Union
Season: 6, Episode Number: 3
CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to CallTalk@BenchmarkPortal.com.