First Call Resolution Revisited Air Date: Wednesday, March 17, 2010 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Rosanne D’Ausilio, Ph.D., Customer Service Expert Season: 1, Episode Number: 16 Check out our...
Agent Development Air Date: Wednesday, March 3, 2010 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Rosanne D’Ausilio, Ph.D., Customer Service Expert Season: 1, Episode Number: 15 Check out our CallTalk Archives...
Benchmarking Made Easy Air Date: Wednesday, February 17, 2010 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: John Chatterley Season: 1, Episode Number: 14 Check out our CallTalk Archives by Clicking Here ...
Compensation Strategies Air Date: Wednesday, February 3, 2010 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Chad McDaniel Season: 1, Episode Number: 13 Check out our CallTalk Archives by Clicking Here ...
After Call Work Time Air Date: Wednesday, January 20, 2010 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Season: 1, Episode Number: 12 Check out our CallTalk Archives by Clicking Here CallTalk is a monthly internet radio...
Reduce Abandon Rate Air Date: Tuesday, January 5, 2010 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Mike Mastro Season: 1, Episode Number: 11 Check out our CallTalk Archives by Clicking Here CallTalk is a...
Management: Are You Parenting or Managing Your Staff? Air Date: Tuesday, December 8, 2009 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Brad Odom Season: 1, Episode Number: 10 Check out our CallTalk Archives by...
Email Metrics Best Practices Air Date: Wednesday, November 11, 2009 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: John Chatterley Season: 1, Episode Number: 9 Check out our CallTalk Archives by Clicking Here ...
Service Level Air Date: Tuesday, October 27, 2009 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Adam Cincoski Season: 1, Episode Number: 8 Check out our CallTalk Archives by Clicking Here CallTalk is a...
First Call Resolution Air Date: Wednesday, January 15, 2014 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Rosanne D’Ausilio, Customer Service Expert, Industrial Psychologist, Master Trainer, Keynote Speaker,...
