At-Home Agent 2 Air Date: Wednesday, August 16, 2010 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Steve Silver Season: 2, Episode Number: 2 Check out our CallTalk Archives by Clicking Here CallTalk is a...
Workforce Management Air Date: Wednesday, August 4, 2010 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Adam Cincoski, OptumHealth Season: 2, Episode Number: 1 Check out our CallTalk Archives by Clicking Here ...
Auxiliary Time Air Date: Wednesday, July 21, 2010 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker:Tom Falkowski Season: 1, Episode Number: 25 Check out our CallTalk Archives by Clicking Here CallTalk is a monthly...
Team Meetings Air Date: Wednesday, July 14, 2010 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Barbara Burke Season: 1, Episode Number: 24 Check out our CallTalk Archives by Clicking Here CallTalk is a monthly...
Taking a fresh look at your Center: Big and small changes that can make a difference Air Date: Wednesday, June 30, 2010 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Dr. Bill Davis Season: 1, Episode Number: 23...
Compensation Strategies Air Date: Wednesday, June 16, 2010 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: John Chatterley Season: 1, Episode Number: 22 Check out our CallTalk Archives by Clicking Here CallTalk...
Social Media and the Call Center Air Date: Wednesday, May 26, 2010 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Kyle Gosnell, Interactive Innovations Season: 1, Episode Number: 21 Check out our CallTalk...
Adherence: The Problems, The Policies, The Best Practices Air Date: Wednesday, May 19, 2010 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Erica Cockfield Season: 1, Episode Number: 20 Check out our CallTalk...
Agent Burnout Air Date: Wednesday, April 28, 2010 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Dru Phelps Season: 1, Episode Number: 19 Check out our CallTalk Archives by Clicking Here CallTalk is a monthly...
Managing Complaints Air Date: Wednesday, April 14, 2010 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: John Chatterley Season: 1, Episode Number: 17 Check out our CallTalk Archives by Clicking Here CallTalk is...
