CallTalk Caramel: Optimizing Call Center Location and Labor Analytics February 23, 2016 – 1:01pm CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal...
CallTalk Caramel: Time Management Tips You can Use January 22, 2016 – 7:23am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce...
CallTalk Caramels: Coaching is King: Skills Development Trumps Process Every Time! November 4, 2015 – 1:25pm CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by...
CallTalk Caramels: Tips for Optimal IVR Call Flow Design October 22, 2015 – 9:18am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce...
