CallTalk Caramels: When 30% of Your Time is Spent on “I’ve Got a Complaint!” Calls September 3, 2015 – 11:57am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by...
CallTalk Caramels: Investments in Employee Training… Are you getting bang for your buck? July 8, 2015 – 11:03am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by...
CallTalk Caramels: Aux Time: What Should It Be Used For? April 27, 2015 – 12:37am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce...
CallTalk Caramels: Call Center Training December 11, 2014 – 10:45am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore....
CallTalk Caramels: Team Meetings-How Your Employees Will Benefit August 13, 2014 – 10:54am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO,...
CallTalk Caramels: Revitalizing Your Call Center-Small Changes that Make Big Differences August 7, 2014 – 8:08am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by...
CallTalk Caramels: Avoiding Agent Burnout August 1, 2014 – 9:02am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore....
CallTalk Caramels: Compensation Strategies For Agents and Supervisors Part 2 July 25, 2014 – 8:38am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by...
CallTalk Caramels: Social Media and The Call Center July 16, 2014 – 9:28am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore....
CallTalk Caramels: Tips on Adherence to Schedule Adherence June 17, 2014 – 12:38pm CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce...
