CallTalk Caramels: Complaint Resolution: When 30% of Your Time is Spent on “I’ve got a Complaint!” Calls June 11, 2014 – 11:57am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact...
CallTalk Caramel: Time Management Tips You can Use June 4, 2014 – 11:29am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore....
CallTalk Caramels: Developing a Customer-Centric Center May 8, 2014 – 10:00am CallTalk is a monthly internet radio program featuring innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore....
CallTalk Caramels: Benchmarking Made Easy April 30, 2014 – 2:33pm CallTalk is a monthly internet radio program featuring innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. “Caramels”...
CallTalk Caramels: Compensation Strategies For Agents and Supervisors April 16, 2014 – 12:15pm CallTalk is a monthly internet radio program featuring innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce...
CallTalk Caramels: How to Minimize After Call Work Time April 9, 2014 – 9:00am CallTalk is a monthly internet radio program featuring innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore....
CallTalk Caramels: Reducing Abandon Rate March 17, 2014 – 12:19pm CallTalk is a monthly internet radio program featuring innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. “Caramels”...
CallTalk Caramels: Best Practices in Developing Your Caller Satisfaction Surveys March 5, 2014 – 1:39pm CallTalk is a monthly internet radio program featuring innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal...
CallTalk Caramels: Understanding Contact Center Dashboards February 26, 2014 – 11:08am CallTalk is a monthly internet radio program featuring innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce...
CallTalk Caramels: Understanding E-mail Best Practices February 13, 2014 – 2:16pm CallTalk is a monthly internet radio program featuring innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore....
