CallTalk Caramels: Service Level Best Practices February 5, 2014 – 12:13pm CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore....
CallTalk Caramels: Everything You Wanted to Know About First Call Resolution January 29, 2014 – 11:36am CallTalk is a monthly internet radio program featuring innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal...
CallTalk Caramels: At-Home Agents: How to Recruit, Train, Monitor and Motivate January 23, 2014 – 8:08am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by...
CallTalk Caramels: Dispelling Myths About Social Media January 15, 2014 – 5:12pm CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce...
CallTalk Caramels: Balancing Life and Work: Managing and Motivating Agents in a Healthy Way January 13, 2014 – 5:12pm CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field,...
CallTalk Caramels: Beyond Benchmarking December 5, 2013 – 3:21pm CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. “Caramels”...
CallTalk Caramels: Quality Assurance & Coaching for Success October 15, 2013 – 11:46am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO,...
CallTalk Caramels: WFM Analytics Demystified Session 2 of 2 September 10, 2013 – 1:11pm CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO...
Workforce Management Advanced – CallTalk™ Caramels: Sweet Snippets from BenchmarkPortal’s Best CallTalk Episode July 6, 2013 – 11:00pm In today’s advanced contact center environment, Workforce Management (WFM) should not be thought of as only a process,...
Quality Assurance Agents Love – CallTalk™ Caramels: Sweet Snippets from BenchmarkPortal’s Best CallTalk Episodes June 11, 2013 – 7:55am Quality Monitoring, traditionally seen by agents as the dreaded ‘Big Brother’ operation of a company, can be transformed...
