WFM Analytics Demystified Session 1 of 2 – CallTalk™ Caramels: Sweet Snippets from BenchmarkPortal’s Best CallTalk Episodes August 14, 2013 – 12:56pm If you have been approaching Workforce Management (WFM) the same way for the last few years, you may be...
Employee Morale – CallTalk™ Caramels: Sweet Snippets from BenchmarkPortal’s Best CallTalk Episodes May 31, 2013 – 7:50am We all know that poor morale causes agent churn and that lack of positive leadership can contribute to these maladies. We may even...
