CallTalk Caramels: Coaching is King: Skills Development Trumps Process Every Time! November 4, 2015 – 1:25pm CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by...
Optimize the Revenue Potential of Your Contact Center November 20, 2015 – 11:22am By Mark Coudray and Bruce Belfiore Today there is a common thread of innovation that connects contact centers engaged in outbound sales, inbound sales, cross-selling/upselling, as...
CallTalk Caramels: Tips for Optimal IVR Call Flow Design October 22, 2015 – 9:18am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce...
CallTalk Caramels: When 30% of Your Time is Spent on “I’ve Got a Complaint!” Calls September 3, 2015 – 11:57am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by...
CallTalk Caramels: Investments in Employee Training… Are you getting bang for your buck? July 8, 2015 – 11:03am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by...
BenchmarkPortal CEO Interview With CEOCFO Magazine June 9, 2015 – 2:59pmInterview conducted by:Lynn Fosse, Senior Editor, CEOCFO Magazine, Published – June 8, 2015CEOCFO: Mr. Belfiore, would you tell us the idea behind BenchmarkPortal?Mr. Belfiore: Our mission...
BenchmarkPortal Celebrates 20 Year Anniversary May 19, 2015 – 10:23am May 19, 2015 — To members of our BenchmarkPortal community, we invite you to celebrate 20 years of contact center excellence with us! Our benchmarking activities began as a student...
CallTalk Caramels: Aux Time: What Should It Be Used For? April 27, 2015 – 12:37am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce...
CallTalk Caramels: Call Center Training December 11, 2014 – 10:45am CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore....
Contact Center Economics 101: Nobel Prize for Economics – The Link Between Customer Contact and Economic Growth October 21, 2014 – 3:04pm By Bruce Belfiore, Senior Research Executive and CEO, BenchmarkPortal Ok. Here’s my bid for a Nobel. One of the...
