Outsourcing: Which communications should you consider trusting to a partner? September 15, 2010 – 3:35am Outsourcing: Which communications should you consider trusting to a partner? Date: September 15, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest:...
Call Center Training September 1, 2010 – 2:18am Call Center Training Date: September 1, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Dayne Petersen, Call Center Expert Below is the Recording of the...
At Home Agent August 18, 2010 – 3:17am At Home Agent Date: August 18, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Steve Silver, Consultant Below is the Recording of the show...
Team Meetings- Why Your Call Center Needs Them & How Your Employees Will Benefit July 15, 2010 – 6:57am Team Meetings- Why Your Call Center Needs Them & How Your Employees Will Benefit Date: June 14, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal...
Taking a fresh look at your Center: Big and small changes that can make a difference June 30, 2010 – 1:31am Taking a fresh look at your Center: Big and small changes that can make a difference Date: June 30, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal...
Compensation Strategies for Agents and Supervisors June 16, 2010 – 10:47am Compensation strategies for agents and supervisors Date: June 17, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: John Chatterley, Call Center Industry Expert Below is the...
The Business Case for First Call Resolution June 14, 2010 – 4:45am January 7th, 2010 by Peggy Carlaw pcarlaw@impactlearning.com Impact Learning Systems, a call center training company Keeping customer service costs low while keeping customer satisfaction...
Jan Van Der Reis interview with Bruce Belfiore Discussing Call Center Benchmarking Conference June 3, 2010 – 9:31am March 11, 2010 — Global Contact Forum 2010 Entrevista con Bruce Belfiore, CEO Benchmark...
Lourdes Adame’s Interview with Bruce Belfiore from BenchmarkPortal Discussing Call Center Benchmarking June 3, 2010 – 9:27am March 11, 2010 — Global Contact Forum 2010 Entrevista con Bruce Belfiore, CEO Benchmarking...
Social Media and the Call Center: Where Are We Headed? May 26, 2010 – 6:02am Social media and the call center: Where are we headed? Date: May 26, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Kyle Gosnell, CEO of Interactive Innovations Below is the...
