Complaints: How 3% of calls can take 30% of your time – strategies to manage them
April 14, 2010 – 3:11am
Complaints: How 3% of calls can take 30% of your time – strategies to manage them Date: April 14, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: John Chatterley, Industry Expert Below is the Recording of the show:
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