Personalized Training At Your Center!
Private On-Site Training
Our on-site call center training provides a cost-effective way to optimize your training in your own call center, and cover key issues to successfully elevate your contact center to new levels of excellence.
- Learns through action – in your center, using your data, using their center management tools and managing your resources
- Customize the learning experience by focusing on specific areas of interest
- Save on employee travel cost
- Minimize time away from work
Contact Center Management Certification
- 2-3 day training at client’s location
- Course materials, examinations, and certificates included.
Quality Assurance Certification
- 2-day training at client’s location
- Course materials and certificates included
Workforce Management Certification
- 2-day training at client’s location
- Course materials and certificates included
Agent Certification
- 1 or 2-day course at client’s location
- Course materials and certificates included
Supervisor Certification/Team Leader Training
- 2-day training at client’s location
- Course materials and certificates included
Coaching for Performance
- 2-day training at client’s location
- Course materials and certificates of completion included