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Call Center Campus Symposium – May 17-20, 2026
Original price was: $1,895.00.$995.00Current price is: $995.00.
Act fast! Only the first 20 attendees can secure this exclusive $995 rate. Once these tickets are gone, they’re gone for good.
Do Not Wait!!! Only 16 discounted spots remain!
In stock
Call Center Campus Symposium
May 2026
The Call Center Campus Symposium offers sessions that provide a hands-on learning environment. Attendees can obtain new skills, reflect critically on their work, and learn from other individuals and organizations confronting dilemmas similar to their own. At the same time, call center leaders can learn how to raise their best practice skills to new levels, while sharing their best practices with peers.
BenchmarkPortal intends that attendees gain new and practical insights, as well as strategies that contribute to their organizations’ strengths and sustainability. The training at the Call Center Campus Symposium should also enhance individual leadership skills of attendees. As a Call Center Campus attendee, not only will you benefit from the opportunity to interact with your peers, BenchmarkPortal Experts, and other industry leaders, but you will walk away with incredible tools that can be immediately applied in your center. Our mission is to create a significant networking event for the call center industry – one that focuses on networking and building relationships and that does not require exhibiting or catering to end-users. This event focuses on core topics, hands-on learning, increasing one’s knowledge of best practices and driving success in your career and center.
An Elevated Experience
Welcome Reception | Executive Level Retreat | 2 Day Conference with Optional Add-On Workshop
Throughout the Symposium, you’ll enjoy:
- Engaging learning sessions led by BenchmarkPortal Experts and industry innovators.
- An Awards Ceremony recognizing organizations that have placed in our Top Contact Center Contest, as well as centers that have achieved Center of Excellence status.
- Networking receptions and social gatherings that connect you with peers and thought leaders in relaxed, inspiring settings.
- Daily breakfasts, lunches, and refreshment breaks with opportunities to continue the conversation, share insights, and build lasting relationships over great food and conversation.
Every moment is crafted to nourish both your mind and your professional spirit.
Registration Includes:
- Attendance Pass
- Networking Receptions
- Official Welcome Kick-Off Party
- Meals and Snacks throughout the event
- Award Ceremony
Location:
The Wigwam Resort
300 E Wigwam Blvd
Litchfield Park, AZ 85340
Wigwam Resort, Arizona
Sponsorship Opportunities are currently available.
Contact Valerie McSorley to discuss.
Countdown to 2026 Call Center Campus
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Call Center Campus Symposium Policy
To ensure a high-value experience for our attendees and maintain the integrity of our curated programming, the following registration categories and rates apply:
Brand Rate – $1,895
Eligibility:
This rate is exclusively reserved for professionals who work directly for a brand (not a vendor or service provider) and who serve in a primary or strategic leadership role within a contact center or customer experience operation.
Examples of eligible titles:
- VP/Director of Customer Experience
- Contact Center Manager
- Head of Customer Support or Operations
- Chief Experience Officer
Note: We reserve the right to verify all registrants at this rate. Those who do not meet the criteria will be reclassified into the appropriate category and invoiced the difference or offered a refund.
Non-Sponsoring Vendor Rate – $3,495
Eligibility:
This premium rate applies to technology providers, BPOs, solution vendors, and service providers that are not official sponsors of the event.
Independent consultants or advisory professionals who provide paid guidance, coaching, or strategy services to contact center or CX organizations fall under this rate.
Note:
Non-sponsoring vendors are welcome to attend but must register at this premium rate. This policy ensures a balanced and brand-focused environment for networking and content.
This elevated rate is designed to maintain the event’s emphasis on peer learning and brand-side insights while still welcoming valuable expertise.
Additional Notes:
- We reserve the right to reclassify any registration that does not accurately reflect the registrant’s role or organization type.
- If your organization would like to sponsor and access expanded visibility and benefits, please contact us directly for sponsorship opportunities.
The WigWam Resort
Luxury resport in Arizona.
Nearest Airpot
The nearest airport to The Wigwam Resort is Sky Harbor International Airport, 25 miles away and about a 30-minute drive. The resort recommends using a ride-share company or scheduling a car service.
Early Bird Discount:
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COE Preferred Partner Discount:
Center of Excellence Members – 15% off. Please contact your relationship manager or review your certification notification letter to get your preferred partner discount code. Discounts cannot be combined with other offers or discounts.
Group Discounts:
If you have 2 or more individuals that would like to take the call center training course, please contact us for a group discount! 1-800-214-8929 Ex. 1 or Email Us Today. Group discounts cannot be combined with other offers or discounts. Groups must all be submitted and registered at the same time in order to receive the group discount.
Group Attendee Discount Breakdown:
2-5 Attendees | 10% Discount
6-10 Attendees | 15% Discount
11-15 Attendees | 20% Discount
“I have love being connected to BenchmarkPortal and the valuable information that is provided. Has been an amazing experience.” Call Center Campus Attendee
“Definitely can take things back to improve effectiveness in our center.” Call Center Campus Attendee
“This experience was invaluable. Being able to meet peers and discuss successes and challenges, was a great learning and growth experience.” Call Center Campus Week Attendee
“Well organized, we were properly informed of all events and it was a good use of our time. Joe is a great instructor and Crystal provided excellent customer service.” Call Center Campus Attendee
“Benchmark Portal’s Call Center Symposium is an excellent event! The content shared covers tried-and-true as well as tried-and-failed solution discussion opportunities for problems unique to the contact center industry. The forum allows participants to network, share ideas, and walk away with immediately applicable actions they can take back to their teams to begin making positive impacts. It’s always a pleasure to attend this event and meet with other contact center professionals who really “get” it!” Mindy Lamb Director, Call Operating Effectiveness Cigna
“An amazing event with wonderful carefully chosen speakers with much good information to impart. It was energizing! I felt totally rejuvenated about our contact center and how we can make it better!! This was well worth the trip and the time to come! Makes me want to work even harder to engage and motivate our agents!” Cindy Trow, Quality Assurance Manager, MedicAlert Foundation
“I have learned new information on how to apply changes based off of the collective sharing of knowledge performed at the class as well as at the symposium.” Call Center Campus Attendee
“This event including our Center of Excellence certification was really useful. It brought to us many areas for improvement and made us think of new initiatives in Al Hilal Bank.” Eman Amein, Quality Manager, Al Hilal Bank
“Very good conference. Very informative and the presenters were very knowledgeable and presented the information well.” Tim Dawkins, Associate Manager Member Services, MESSA
“Workforce Management class and the Symposium gave us a wealth of knowledge that we will take back and start to work on.” Clint Rosser, Manager of Installation and System Support, Karmak Technologies
“Thank you for inviting us and allowing us to share a little of our story. The whole week was a great, each of us took away something from the training and networking event. We look forward to attending Call Center Campus again.” Matt Conant, Director Customer Experience, PLATO Learning
| American Family Insurance | Desjardins Cards Services | Delta Dental of California |
| State of North Carolina | Hewlett Packard | Columbia Sportswear |
| Redbox | Sirius XM | Egis Projects Canada |
| IBM | State of Georgia | Pitney Bowes |
| Bright Horizons | Safe Auto | State of Michigan |
| Booz Allen Hamilton | McKesson | Bank of America |
| Sierra Health | Boeing | Medtronic |
| Verizon | John Deere | AT&T |
| Perrier | Urban Outfitters | Nestle |
| Chicos FAS Inc | Edfinancial | Cisco |
| AAA Clubs | Harris Bank | Nationwide |
| Hilton | Fujitsu | Cablevision |
| Choice Hotels | Ride UTA | GAF |
| University of Michigan | Hyatt | Mazda |
| 3M | PLATO Learning | TD Ameritrade |
| Principal Financial Group | Williamson-Dickie Mfg. Co. | Georgia Perimeter College |
| Veterans Administration Health Resource Center | National Government Services/WellPoint | Egis Projects Canada Inc. |
| Atlantis Resort & Casino | George Mason University | Employees Retirement System of TX |
| KPMG | Citizens Energy Group | Emaratech |
| Capital Market Authority, CMA | Nutri-Health Supplements | Oxford Properties Group |
| Gift Certificates.com | Royal Credit Union | SXC Health Solutions |
| BroadStar | Albridge Solutions | RCI |
| Verifone | Metro Credit Union | VistaPrint |
| Forethought Life Insurance Company | Indianapolis Power & Light | Viracor-IBT Laboratories |
| Dayton Power & Light | Motion Picture & Television Fund | Department of Treasury |
| Groupon | Cigna | Roche |
| NorthWestern Mutual | Smith Haynes & Watson | United Healthcare |
| Herbalife | United States Coast Guard | Security Assistance Corporation |
| Symcor | Portico Benefits | NIPSCO |
In-Person Course Cancellation Policy:
- All students attending a In-Person/Classroom/Symposium course have up to thirty (30) days before start date to cancel registrations for a refund. Any cancellation within 30 days will become a credit for a future course. Credits must be used within one year (12 months of issue).
- Any cancellations within 14 days before the in-person course/symposium will incur a $100 late cancellation fee. This fee will be deducted from your credit.
- In rare instances, a course will be cancelled, rescheduled or postponed:
- All students attending in-person courses have up to thirty (30) days before start date to cancel your registration for a refund. Any cancellation within 30 days will become a credit for a future course. Credit must be used within one year (12 months of issue.)
- Any cancellations within 14 days before the course will incur a $100 fee. This fee will be deducted from your credit.
- You may receive a full refund or we can issue a credit for your company
- BenchmarkPortal cannot be held responsible for penalties resulting from travel arrangements of any kind.
- In the event that we do have to cancel a training course at the last minute, the college manager will contact you to either reschedule you into an alternate course or provide you with a full refund of the course price.
- No shows will pay full course rates.
Purchasing Information:
- Full payment is required 1-day prior to attendance.
- If you are purchasing one or more of the courses with a business credit card please check your daily limits to avoid any possibility of the transaction getting declined (most cards have a $1,000 daily limit).
General Information:
- After completion of an in-person course, you will receive a certificate on the final day of class.
- Certification through BenchmarkPortal and the College of Call Center Excellence is an achievement that is recognized internationally.