BenchmarkPortal’s
Call Center Learning Channel
Agent Training Videos
These videos are sample videos from our Learning Channel Plus product that can be found here. 45+ Agent Soft Skills videos at one low cost. NO FLUFF, NO ADS!
Click the playlist icon in the upper right to view all videos.
Agent Training Certification
Management Training Videos
Click the playlist icon in the upper right to view all videos.
Managing Metrics Series
Click the playlist icon in the upper right to view all videos.
Benchmarking Your Center
Contact Center Management Mastery Series
Mastering Agent Turnover
Mastering Agent Motivation
Mastering Training and Team Development
Mastering Contact Center KPI’s
