BenchmarkPortal’s
Call Center Learning Channel
Featured Training Video
Guide for Hold Music and Messaging | Best Practices
Agent Training Videos
These videos are sample videos from our Learning Channel Plus product that can be found here. 30+ Agent Soft Skills videos at one low cost. NO FLUFF, NO ADS!
Agent Training Certification
Managing Metrics Series
Benchmarking Your Center
Contact Center Management Mastery Series
Mastering Agent Turnover
Mastering Agent Motivation
Mastering Training and Team Development
Mastering Contact Center KPI’s
