Contact Center Training

Public Training

Training Delivered Around The Country at Select Destinations!

Our public call center training covers key issues to successfully elevate your contact center to new levels of excellence.

  • Learns from your peers
  • Focus on specific areas of interest

Contact Center Management Certification

  • 3-day training at select locations – monthly around the country

Quality Assurance Certification

  • 2-day training at our Annual Call Center Campus

Workforce Management Certification

  • 2-day training at our Annual Call Center Campus
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Mastering Key Performance Indicators

Download Mastering Key Performance Indicators eBook

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Mastering Benchmarking

Download Mastering Benchmarking at its Best eBook

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Call Center Help Free Download

Download The Ultimate Package! The Complete Contact Center Mastery Series

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The Impact of Technology on Contact Center Performance

Download The Impact of Technology on Contact Center Performance

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Best Practices in Quality Monitoring and Coaching

Download Best Practices in Quality Monitoring and Coaching

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The team of researchers from BenchmarkPortal and Purdue University's Center for Customer-Driven Quality have focused, once again, on your most vital resource: YOUR PEOPLE. Study Findings include: What are the impact factors in best practice companies, Workforce Optimization Cycle and Components, Forecasting and Scheduling Alternatives, Workforce Management Roles & Responsibilities, Workforce Management Metrics, and Developing Optimal Schedules.

Download Best Practices in Workforce Management and Workforce Optimization

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A Cost Comparison of All-in-One versus Multi-Point Solutions In the Contact Center Sector

Download A Cost Comparison of All-in-One versus Multi-Point Solutions in the Contact Center Sector

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Combining Service Excellence with Profitability

Download Combining Service Excellence with Profitability

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